How Could They Mess Up This Bad... Again - $1500 PC Secret Shopper 2 Part 1

8 nov. 2020
3 134 200 Vizionare

Thanks to dbrand for sponsoring Secret Shopper 2! Check out the new limited edition LinusTechTips skin drop at and
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. Let's see how they did.
Buy a Prebuilt PC
On Amazon (PAID LINK):
On Newegg (PAID LINK):
Buy Nvidia GTX 1660 Ti
On Amazon (PAID LINK):
On Newegg (PAID LINK):
Buy Nvidia RTX 2060
On Amazon (PAID LINK):
On Newegg (PAID LINK):
Buy AMD Ryzen 3700x
On Amazon (PAID LINK):
On Newegg (PAID LINK):
Buy Nvidia RTX 2070 Super
On Amazon (PAID LINK):
On Newegg (PAID LINK):
Purchases made through some store links may provide some compensation to Linus Media Group.
Discuss on the forum:
►Affiliates, Sponsors & Referrals:
►Private Internet Access VPN:
►Our Official Charging Partner Anker:
►MK Keyboards:
►Nerd or Die Stream Overlays:
►NEEDforSEAT Gaming Chairs:
►Displate Metal Prints:
►Epic Games Store (LINUSMEDIAGROUP):
►Amazon Prime:
►Audible Free Trial:
►Streamlabs Prime:
►Our Gear on Amazon:
LMG Clips:
Channel Super Fun:
Carpool Critics:
Title: Laszlo - Supernova
Video Link:
iTunes Download Link:
Artist Link:
Outro Screen Music Credit: Approaching Nirvana - Sugar High
Monitor And Keyboard by vadimmihalkevich / CC BY 4.0
Mechanical RGB Keyboard by BigBrotherECE / CC BY 4.0
Mouse Gamer free Model By Oscar Creativo / CC BY 4.0

  • dell damm i never bought anything from then and never will after hearing this its just compleet scam

    Bass BoostedBass BoostedAcum oră
  • Dell....I am speechless!

    Born HandyBorn HandyAcum 2 ore
  • I like HP :)

    ClickyClickyAcum 4 ore
  • "what gaming computer can't use word" had me dying way more than it should've.

    GavinGavinAcum 9 ore
  • The relationship between dbrand and LTT is brilliant

    CharlieSuperCharlieSuperAcum 11 ore
  • 24:32 "Oh, you see that?!" Me watching the video on my phone: Nope, that window is too small. P.S.: That Dell call was so infuriating that I was kind of numb when it was time for the other terrible reps.

    Toni CorveraToni CorveraAcum 15 ore
  • Bro can I work at one of these places please? Selling PC's if you know the parts is SUPER EASY LMAO

    Harrison NationHarrison NationAcum 16 ore
  • So no one is going to address that they all cursed when they were supposed to say their names.

    47RoninGaming47RoninGamingAcum o Zi
  • A 250 gb ssd as stock in the build? Good Lord might as well just steal your money

    MetalDad87MetalDad87Acum o Zi

    Jacob SanfordJacob SanfordAcum o Zi
  • the rooster made me laugh so much

    Mr. SoshoMr. SoshoAcum o Zi
  • offshore calls are work at home calls thus the chicken wink😂

    The Weekend PhotographerThe Weekend PhotographerAcum o Zi
  • The effort on these videos are crazy. I love the role play XD

    PoifixPoifixAcum 2 Zile
  • Sarah is awesome 🤩

    Дио ЛеевДио ЛеевAcum 2 Zile
  • when this pc is more expensive then my current pc and it’s still worst then my machine XD that I paid for around 800 dollars

    Cheese PCheese PAcum 2 Zile
  • I was planning to buy two laptops. Bye bye Dell. HP - Here I come.

    Bibin .T.KOSHYBibin .T.KOSHYAcum 2 Zile
  • In defence of HP, I don't think anyone ever needed antivirus in win 10 times, also if you wanted financing you would ask for it... nobody wants to hear about that

    Was SollDasWas SollDasAcum 2 Zile
  • Can you put Lenovo in the next one? I just bought a Legion Tower 7i from them. (I had an employer discount and saved $650)

    Matthew AllenMatthew AllenAcum 2 Zile
  • Legit i used to work at Currys PC World in the UK and these are the same selling techniques we used 😂

    Razza TechRazza TechAcum 2 Zile
  • I came here for internet historian. thoroughly disappointed

    Joshua HarrisJoshua HarrisAcum 2 Zile
  • Purching

    Jacob GuerreroJacob GuerreroAcum 2 Zile
    • Purching

      LiamLiamAcum 2 Zile
  • I leave this under every video I watched, it helps the algorithm. ..

    mick mullermick mullerAcum 3 Zile
  • 1:10 Who's that voice? It's not Squire, is it?

    yannick martensyannick martensAcum 3 Zile
  • Wow so effin hilarious!

    Ryan WagnerRyan WagnerAcum 3 Zile
  • Maingear currently has a 3060ti fe build for 1500. Wow

    TrufflieTrufflieAcum 3 Zile
  • 006.9 I'm literally dying. Send help

    TrufflieTrufflieAcum 3 Zile
  • Dell isn't going to change their practices.... this video is going to be the reason why that salesperson becomes a salesmanager. Linus just got that woman a promotion

    Arsalan RiazArsalan RiazAcum 3 Zile
  • Is CashNickel single? Asking for a friend.. *cough*

    J GriffJ GriffAcum 3 Zile
  • Did anyone notice that the Dell G5 is the same as the one they bought in the best buy video

    Ramana RRamana RAcum 3 Zile
  • to be fair, thats how call center reps get their incentives thats why they are pitching it, thats how they are trained.

    Carlo Jose MaglinteCarlo Jose MaglinteAcum 4 Zile
  • Best way to get a PC if you don’t want to DIY it is to go to a local store. I got one last summer and it cost just 70€ for assembly plus the cost of the parts. I went there with a budget and a loose Plan of what I wanted. Within 30 minutes an employee configured a system and three days later I could pick up the finished pc.

    immerdieserJosimmerdieserJosAcum 4 Zile
  • @12:42 whatever editor mocked her "perching a desktop" with the split second chicken, you're amazing

    Pole TookePole TookeAcum 4 Zile
  • Such a cringe intro 😂😂 but so interesting??

    Pole TookePole TookeAcum 4 Zile
  • Rooster needs a raise !

    SilencerSilencerAcum 4 Zile
  • When you pay so much these days for computers, I think it is important especially during business hours, that the supplier uses local not overseas customer service. No offence to India but the first one dell is early.not a Canadian customer service Dept and is in fact a overseas customer service

    Rusty SimondsRusty SimondsAcum 4 Zile
  • Giant companys like Dell do not give shits about what some ROonesrs tell them🤣 they are just using your Channel for advertising. Dont be so naive. Your talking to some call center people in India who dont know shit about the crap they are talking about, and not with Dell in the US or Canada🤣

    VikingBreed89VikingBreed89Acum 4 Zile
  • Jesus, gtx 1660ti for a 2k desktop

    YyaannYyaannAcum 5 Zile
  • Dell's saler know nothing about PC

    Fei DengFei DengAcum 5 Zile
  • The shallow shovel comparatively appreciate because stepson conversly branch about a solid bank. five, second-hand manx

    aleksander Okonekaleksander OkonekAcum 5 Zile
  • Where did Ivan go? Did he quit or get fired?

    ScottishComedianScottishComedianAcum 5 Zile
  • Cyberpower: fuck you! Pick your own goddamn parts! I want that guy's job!

    guizoguizoAcum 5 Zile
  • Dudes at call center In a chicken house. God wish I could see that. God bless America and Canada of course.

    Grey FoxGrey FoxAcum 6 Zile
  • 2k for i7 and 1660 ti. Gees I don't think that Dell woman ever used a pc.

    Grey FoxGrey FoxAcum 6 Zile
  • 24:33 space cowboy moment

    Ian BaldeoIan BaldeoAcum 6 Zile
  • Dell: So now that youve oped for our warranty and financing we also sell electronic boxes that do stuff u said u wanted one of those too? or just the warranty and financing?

    r7bluer7blueAcum 6 Zile
  • i don’t like how the hp was conveniently out of stock, and the next one up was her budget exactly!!!! SOUNDS like a lie to get the extra $$

    r7bluer7blueAcum 6 Zile
    • Yeah lol

      Sunny borahSunny borahAcum 3 Zile
  • Wait, guys. Before you go, would you like our two year $150 warranty? So now I know the difference in taking to a salesman and talking to a computer tech / salesman.

    Dave DennisDave DennisAcum 7 Zile
  • I work for customer service for a company in this video, not going to say which one, but its not HP haha... Thing is, about the roosters... It's an ongoing issue since we started working from home, the agents are mostly in central america and here it is very normal for some people to have roosters and chickens. I don't have myself but I've heard complains from 6 different customers that heard chickens and roosters in the background of previous agents. It's hilarious.

    Abel TejadaAbel TejadaAcum 7 Zile
  • I love your secret shopper series and would love to see more!

    Zeker BoyZeker BoyAcum 7 Zile
  • tried watching this video all the way thru without charging my laptop but i didnt have enough chassis power

    DogeSupremeDogeSupremeAcum 7 Zile
  • I’m so happy and entertained with this video. Well done!

    Jeremiah AndersonJeremiah AndersonAcum 8 Zile
  • Hi. About ten years ago, I worked for an outsourcing company here in the Philippines. I was a QA that handled a couple of Dell sales accounts. I couldn't help myself from cringeing hard while watching the part where Dell took on your secret shopper. Describing it as embarrassing is an understatement. Long story short, the rep pretty much represents the average Dell rep with about a month's worth of training: short on product knowledge and people skills, but big on the sales push. Why is it like that? Dell doesn't want reps to sell "empty boxes:" bare bones computers without high-margin stuff like extended warranties, bloatware, and substantial hardware upgrades. Dell will also want its reps to push for financing, and I think you already know why. Reps are people, too, and they normally won't shove any of abovementioned stuff down customers' throats. They are the way they are because, 1, they're under a lot of constant pressure to sell these, with quotas and performance reviews always in the horizon, or 2, they might want to ask the meaningful questions you're looking for, but they risk going over the acceptable AHT (average handling time), while sinking into a quicksand of questions they won't be able to answer, or 3, they're incentivised. Then, there's the culture thing. Judging from the sales rep's accent, she's most likely from the Hyderabad site, and from what I have observed, Indians are not exactly known for being in tune with Western sensibilities. Filipino reps fare a lot better in this regard, and they tend to be less pushy. Either way, you still won't like how they'll handle your call in general. There will be a few exceptions every now and then, but they tend to get promoted and taken off the floor, or move on to a better paying job real fast. Regardless of where the rep is calling from, very few have actual working knowledge of the stuff they're selling. Most have non-IT backgrounds. We're talking about former nurses, teachers, real estate agents, entertainers, even geodetic engineers. They go through a month's worth of training, learning just a bit more than what's written in the brochure. Once these reps go live, they pretty much learn more about the products they're selling on the fly. Ask them what a particular desktop's motherboard's chipset is, or how many RAM slots it has, or what its PSU's wattage is, or even what FPS stands for, and they'll be fumbling frantically in search of answers. Different reps might wind up giving you different answers. It's best to stick to asking these folks about the number of USB ports a particular Dell computer has, they know that for sure. I know all these, because I'm speaking from my experience as being one of them. I quickly realized how hilariously ill-equipped I was for the job the moment I had a customer ask me if a Dell Inspiron 530 can handle virtualization. I didn't have you, ROones or a clue to turn to for an answer. I sheepishly asked the customer to stay on the line, so I can look for a products trainer who may or may not know the answer to that question. It took me about five minutes to find a trainer, who in turn took fifteen minutes to look for the answer. After another ten minutes, I gave the customer the best rendition of the gibberish the trainer handed to me. No idea if my answer was the right one. It's that bad. I always took note of the hard questions customers threw at me, and did my best to scour for the answers online at home. That was the best I could do for my next customers. Others did that too, in varying degrees. To be fair to all Dell reps, they want to make their customers happy with the service they provide. It's just that they're woefully out of their depth. When I got the QA gig, I always made an effort to drill into the reps' heads that customers seeked them out to have that human connection. If the reps won't even act like the humans they were, then what's the point of having them around? I'm not sure if Dell ever saw things like that, but it pulled out from the outsourcing company a few years after I left. I heard that Hyderabad got 100% of Dell's business, because they're cheaper. Watching this video of yours was disheartening, but it confirmed what I always believed in: if you cheap out on something, you get something of equal or lesser value in return. In this case, they got crap from you. Oh well, so much for Dell.

    jim hizonjim hizonAcum 8 Zile
  • You should do ASUS for season 3

    Zach PelZach PelAcum 8 Zile
  • Why still buy the system?

    James WilsonJames WilsonAcum 8 Zile
  • 11:34 Linus : I would call this predatory but I don't think that this phone rep knows to prey on anyone HP : omae wa mo shindeiru Linus in ep 4 : NANI ?

    Riddesh Nikam 18Riddesh Nikam 18Acum 9 Zile
  • I'm on my second Maingear machine, and I can't recommend them enough if you want someone else to do the building for you. The entire process was first rate, from the initial configuring, fine tuning the selection based on budget and need and timely delivery. The builds themselves are flawless. I am going to take my current machine in for a total rebuild very soon.

    Bernard O'ConnorBernard O'ConnorAcum 9 Zile
  • 10:33 😂 there's a bug on the laptop

    Gucci GamingGucci GamingAcum 9 Zile
  • Agent... (Sigh) 006.9, well have your briefing ready soon.

    David FisherDavid FisherAcum 9 Zile
  • Dell: Would you like to add the 2 or 4 year warranty? Customer: No warranty thank you. Dell: Certainly. 4 year warranty it is.

    SportbikerNZSportbikerNZAcum 9 Zile
  • Why didn't you try NZXTBLD too? (Ok for US/Canada... Not elsewhere alas. Be ware of the H1 cases though

    Jeremy FlowersJeremy FlowersAcum 9 Zile
  • Omg dell!

    Steven JacobsSteven JacobsAcum 9 Zile
  • 22:36 I lost the game. Fuck

    James KoncarJames KoncarAcum 9 Zile
  • 12:40, I recently PERCHED parts to build my first ever rig, it was the best thing I ever perched, but it couldn't hold my weight too much, the case bent under me

    OK AnimationsOK AnimationsAcum 10 Zile
  • rooster

    Oliver HoffmanOliver HoffmanAcum 10 Zile
  • Linus is so funny 😂

    XXX OOOXXX OOOAcum 10 Zile
  • Hmm I'm watching this again and just realized the MP5 sitting on the table.

    Saad Muhammad AzizSaad Muhammad AzizAcum 10 Zile
  • Nice fly, why you use Mac

    Drew BrewerDrew BrewerAcum 10 Zile
  • Good grief Dell was infuriating. And definitely need to double check the price didn't include the listed antivirus or warranty, because it sure looks like the sales rep weaseled in both.

    SportbikerNZSportbikerNZAcum 10 Zile
  • the dell call sound like a technical help scam

    weston levisweston levisAcum 10 Zile
  • Bought an rtx 2060 prebuilt on sale for $800 USD from dell and somehow got 1 year of McAfee and 1 year of hardware support that cost around $50 extra that I didn’t opt for. Contacted dell and was told it was included even though in the quote the pc itself is $749 and the services are listed as being about $25 each. Oh well. Got a good deal.

    Default ExploitDefault ExploitAcum 10 Zile
  • As a fellow Canadian I love the N zed X T pronunciation.

    spethcialspethcialAcum 10 Zile
  • 1660 for 2 grand i have a £600 pc with better gpu and cpu loool

    Frozen SlayerFrozen SlayerAcum 11 Zile
  • The economic entrance neurologically correct because hate unquestionably borrow upon a equal time. spiteful, fine violet

    JJ SmithJJ SmithAcum 11 Zile
  • The guy at 14 definitely hung up on purpose so he could pretend like he had to sell her a $2000 desktop

    Willow RamirezWillow RamirezAcum 11 Zile
  • those poor people in 3rd world countries probably are living off the commissions they make form selling extras thats why they stress it soo much and are too polite!!!! i pity them

    Aaron CzechlskiAaron CzechlskiAcum 12 Zile
  • maingear pog time champ

    botdakabotdakaAcum 12 Zile
  • playing games && steaming games are 2 totally different things...

    Linux Jedi aka Big EvilLinux Jedi aka Big EvilAcum 12 Zile
  • wireless card killer !!

    Linux Jedi aka Big EvilLinux Jedi aka Big EvilAcum 12 Zile

    Linux Jedi aka Big EvilLinux Jedi aka Big EvilAcum 12 Zile
  • anti-wirus xd

    Linux Jedi aka Big EvilLinux Jedi aka Big EvilAcum 12 Zile
  • lol dell uses indian company

    demonslugerdemonslugerAcum 12 Zile
  • Alpha Sebastian is cool.

    demonslugerdemonslugerAcum 12 Zile
  • it is clear to see that Dell is pushing sales per product. Impossible to have a good client experience. That person on the phone is struggling to pay for their life and this is what creates those pressure sales. On top of that, I guarantee you that all of this is the same exact script every time. The agents barely have any input. Linus, you need to keep exposing this. This is just the tip of the iceberg. They are using agents as middle person so when it goes wrong they can easily put the blame on training. The truth is that they keep a blind eye to these practices when people are not making videos about them. Pay the employees enough so they do not care about sales. Its that simple. Anything else is based on an impossible eutopia.

    Jibrïl VJibrïl VAcum 13 Zile
  • Try lenovo next time

    steeliershark67steeliershark67Acum 13 Zile
  • Is She single jk or am I lol

    Denvers GamingDenvers GamingAcum 13 Zile
  • Can we just acknowledge there’s just an mp5 chilling in the corner

    Bob be busy BuildingBob be busy BuildingAcum 13 Zile
  • For me gaming in 2020 was about Ryzen 9 3950x with 6800XT LC on a matching Rog X570 motherboard. Thermaltake 900 Kraken Z72

    Zeek MZeek MAcum 14 Zile
  • DELL sounded like an outsourced Indian reading a script. Zero knowledge about gaming PCs

    Jocke ThörngrenJocke ThörngrenAcum 14 Zile
  • Have dell replied to this?

    Josef Tomas Spurway - AshJosef Tomas Spurway - AshAcum 14 Zile
  • Don’t know if anyone else has mentioned this, but Dell kinda did the ‘right’ thing by asking about extras like extended warranty first, so they can remove that from the budget before looking at hardware costs. Unfortunately, their sales rep was underknowledged (not a word) and unhelpful to the customer.

    Simon MundenSimon MundenAcum 14 Zile
  • the voice of that Dell representative sounded like those scammers at Scammer Payback~

  • 22:35 F*** you Linus. How could you!

    Leo K.Leo K.Acum 15 Zile
  • I have a 2000 euro dell gaming laptop....... It has a 1050 ti The build quality is great tho

    Krijn van BredaKrijn van BredaAcum 15 Zile
  • DELL by far has the worst sales ever!!

    John KangJohn KangAcum 15 Zile
  • God damn 1660 ti for 2 K :D

    Lyyn SoyevLyyn SoyevAcum 15 Zile
  • I dont see me ever buying a prebuild. But if i would dell is not my first choice, thats for sure.

    Coreflake !Coreflake !Acum 15 Zile
  • dell is so money hungry lmao

    nofacednofacedAcum 15 Zile
  • I love the "Dell" Laptop product placement lol

    Wahyit CheungWahyit CheungAcum 15 Zile
  • All of their sales are Indians in India, also their tech support, service, etc.

    Alicia FaulknerAlicia FaulknerAcum 16 Zile
  • I know dell is hitting themselves over the head for having outsourced that call...

    Jackboot Shaman GamingJackboot Shaman GamingAcum 16 Zile