Dell SCAMMED Me - $1500 PC Secret Shopper 2 Part 4

2 dec. 2020
2 111 213 Vizionare

Thanks to dbrand for sponsoring Secret Shopper 2! You missed the limited edition LTT x dbrand drop, so get rekt, but you can still checkout regular dbrand skins here:
It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we finally benchmark all of the systems, share our final thoughts on each of them, and crown a winner.
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Buy AMD Ryzen 3700x
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Buy Nvidia RTX 2070 Super
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  • The female Dell rep must be fired, if not prosecuted. Get it done, I do not think all reps are alike. Because they are not. She must face the consequences of her malicious behavior.

    Benoit MassicotteBenoit MassicotteAcum 5 ore
  • Dell is definitely the worst. Bought my laptop from them and I will never buy from them again. My laptop started having wireless issues about 9 months in. I contacted support to get a replacement under warranty, but it was a never end cycle of useless phone calls and copy-pasted emails. They managed to stall the last 3 months of the warranty and then basically gave me a "too bad, you're warranty is expired now" response. It's a terrible brand with terrible hardware and worse support.

    ComputerWhizComputerWhizAcum 6 ore
  • fire the editor lmao 2:30 - 3:00

    NAV8NAV8Acum 12 ore
  • dell gotta feel down in the dumps after this

    Jaren RamirezJaren RamirezAcum 16 ore
  • Linus taint touches

    John J. JohnsonJohn J. JohnsonAcum 22 ore
  • Thanks Linus and crew for this little series. Really really good info here. I am so heartbroken to see Dell going down the tubes, but sadly, that's the way it seems to go. Thanks again.

    Dave DennisDave DennisAcum o Zi
  • Click this, and close your eyes... 0:24 You're welcum

    L KL KAcum o Zi
  • Never buy dell ugh. Ya I'm mad!!!

    Samuel StephensSamuel StephensAcum o Zi
  • Linus is like the next Bill Nye but a computer Genius

    YrenxyYrenxyAcum o Zi
  • Dell has been the four letter word since the late 90s when they nearly killed the pc market.

    MatrimMatrimAcum 2 Zile
  • I would love to see a secret shopper on AVA direct. Currently still waiting on an order from 11/29/20. Very interesting experience so far and a lot of mixed reviews online.

    Joe MerimondeJoe MerimondeAcum 2 Zile
  • That's good to know.

    NoizyInSeattleNoizyInSeattleAcum 3 Zile
  • Time to buy my first pc from I buy power.

    Cornelius SmithCornelius SmithAcum 3 Zile
  • I hate to say is better than it used to be. I got a ryzen 3700 for 550 and nvme 256. Wish it was bigger and had more ram (8gb) but the speed roughly tripled when I upgraded ram

    Me IMe IAcum 3 Zile
  • I don't remember what the blonde person's name is but they do a good job directly addressing the camera, I can totally see them hosting their own show. I was getting Technology Connections vibes

    JoeJoeAcum 3 Zile
  • I really like the iBuy setup. I'd really like to try building it, but as my first gaming PC is it better to go with their assembly/warranty/tech-support? I remember they had a low mark-up but just curious if building a PC is as easy and Linus and the crew make it seem? Also really like the Maingear, but what would you upgrade in order to compete with the iBuy performance?

    Josh JessJosh JessAcum 3 Zile
  • I hate how many large companies Dell has somehow convinced into only buying their products. Our younger IT guys at work game and love AMD stuff and when I asked about AMD powered workstations they said “not an option through dell so you’ll never see us buy anything AMD powered here.” They will go the way of intel by completely ignoring the consumer markets and resting on big corporate demand as if it will exist forever.

    saab92513584saab92513584Acum 3 Zile
  • Dell were appalling. But if they change and offer the best bang for buck hardware wise, I'd still buy.

    SportbikerNZSportbikerNZAcum 3 Zile
  • Your Dell criticism was appropriately harsh given how infuriatingly bad they were. I'm glad you didn't water down the verdict as that would have been extremely frustrating to stomach after how terribly the rep behaved. I was throwing my hands up in disbelief and, like you, anger at how terrible their constant financing and warranty harassment was. And that tech support was hopeless.

    SportbikerNZSportbikerNZAcum 3 Zile
  • Dell: "Dude, you're getting a Dell!" Gordon Ramsay: "Oh, fuck me!"

    Intrepid NickIntrepid NickAcum 4 Zile
  • Anyone else notice weird blur boxes in the video?

    TylerWDoesStuffTylerWDoesStuffAcum 4 Zile
  • Also why the hell are you paying for a z390 motherboard and an AIO watercooler for a non overclockable CPU. A noctua air cooler would have been enough. That alone is 300$ or more. AT THE TIME THIS WAS SHOT.

    Discord DiscordDiscord DiscordAcum 4 Zile
  • I actively avoid Dell. The pc I grew up with was a dell desktop. I remember wanting to upgrade it when I was obsessed with pc components in high school, but was disappointed with the lack of that ability due to the proprietary components. I also remember calling their tech support and it being GOD AWFUL

    Adam CicigoiAdam CicigoiAcum 4 Zile
  • I'd love to see other brands added to the the list to replace dell next time, taking them out of the race entirely because they have performed so poorly!

    Lyl WitchLyl WitchAcum 5 Zile
  • Who did the blurringggg

    Potato BeatPotato BeatAcum 5 Zile
  • Dell service and price is terrible

    WayneWayneAcum 5 Zile
  • Linus why does your head have a carrying handle all of a sudden? Fix your hair man, come on.

    InservioInservioAcum 5 Zile
  • Seems some editing issues tbh O.o, the blur moved only after specific data was still exposed.

    JenaThaStemJenaThaStemAcum 5 Zile
  • The HP power issue also affects HP gaming laptops... It's a garbage performance experience... I have a 9750H that throttles to 0.79GHz immediately you load more than one core.

    Julius MuchembiJulius MuchembiAcum 6 Zile
    • There is an Intel driver that does that, it used to happen to me with a Precision 5520. Look in google how to uninstall Intel Thermal Drivers.

      Fernando Dember LagunaFernando Dember LagunaAcum 2 Zile
  • i loved this series, and am now considering buying pre-built rather than building my own. i don't have a pc right now, and could build one, but buyers remorse is concerning lol

    Morgan MayMorgan MayAcum 6 Zile
  • my omen laptop rapes all of those combined gtfo ignorant noob ಠ_ಠ

    Linux Jedi aka Big EvilLinux Jedi aka Big EvilAcum 6 Zile
  • 68 celsius **

    Linux Jedi aka Big EvilLinux Jedi aka Big EvilAcum 6 Zile
  • I remember when Dell used to be a reputable company, lol

    Gabriel TaetsGabriel TaetsAcum 6 Zile
    • Twenty years ago ?

      Barry BritcherBarry BritcherAcum 3 Zile
  • As someone who had to listen to my dad on the phone with Dell tech support during the early 2000's, Dell's customer service and tech support has always been abysmal.

    themetalstickmanthemetalstickmanAcum 7 Zile
  • Guys i think i know why ltt keeps hiring more people Its so that they would have new agents in the next secret shoppers.

    Norbert BaylonNorbert BaylonAcum 7 Zile
  • I am enjoying this series, keep it up :)

    DrakenARTZsteamDrakenARTZsteamAcum 8 Zile
  • why the blur move so much?

    Blake JBlake JAcum 8 Zile
  • Yes, the Canadian currency, the famous Canadian ruble

    vladimir ilyich ulyanovvladimir ilyich ulyanovAcum 8 Zile
  • They're using HWinfo and they have graphs showing the history of the stats. I can't figure that out, can anyone tell me how to do that?

    Owen CailOwen CailAcum 8 Zile
  • Well done Linus. Now folks you know why I say "build it yourself".

    datapro007datapro007Acum 8 Zile
  • I remember people hated Dell since Circuit City used to exist. Not surprised they still suck.

    J PJ PAcum 8 Zile
  • Dude, I'm never getting a Dell.

    Max WooksMax WooksAcum 8 Zile
  • 3:11 🤢🤮

    Curt.exeCurt.exeAcum 8 Zile
  • Not going to lie, I'm not really digging that attire. It looks so... urgh.

    WarpRulezWarpRulezAcum 9 Zile
  • Could someone educate me as to why McAfee is so poorly rated by Linus and warrants an immediate uninstall?

    Prophet AscendingProphet AscendingAcum 9 Zile
    • @ZeeTechWoman Z I had 28 days free McAfee when I first set my pc up recently, and since it expired it constantly reminds me it is on sale or that my trial has expired etc...

      Prophet AscendingProphet AscendingAcum 5 Zile
  • Dell needs to step it up... they are so focused on the profit aspect that they forgot the consumers

    Martin CabreraMartin CabreraAcum 9 Zile
  • The fact that they still use call centers in India is a clear indicator that they're eager to cut corners to save a couple pennies.

    ShawnShawnAcum 9 Zile
  • What’s up with the blur

    HeadshotJackHeadshotJackAcum 9 Zile
  • I can't say I understand D-brand's current marketing strategy but.... It's oddly working on me.

    GhooseiGhooseiAcum 9 Zile
  • Does Trump own DELL?

    tihzhotihzhoAcum 9 Zile
  • What's with random blurred rectangles?

    Lapis WolfLapis WolfAcum 9 Zile
  • You should include puget systems next time

    jokernokeojokernokeoAcum 9 Zile
  • Proprietary casing that doesn't let you upgrade some hardware? That's NUTS!

    Rapty AxaRapty AxaAcum 10 Zile
  • what sup with the blur?

    Wahyit CheungWahyit CheungAcum 10 Zile
  • Was that IbuyPower model in stock when this was published? Has it been discontinued? Should at least put in a note if it was.

    Bruno SchwizerBruno SchwizerAcum 10 Zile
  • To be fair to HP, though their throttling issues are unfortunate, they still performed very comparably to CyberpowerPC (and not far off iBuyPower), with an overall difference of a couple of a few percentage points either way depending on the game. Great series - I think next time you might want to 1)try multiple different price points and/or 2)rank them on different use cases

    Aren KevorkianAren KevorkianAcum 10 Zile
  • I don't understand how this video series is accurate at all. It is literally impossible to contact ibuypower. I submitted an order with ibuypower based on the results of this video. They asked me to call them to confirm my shipping address. 3 days later, multiple emails, tickets, and 40+ phone calls and I was never able to call a line that wasn't busy. I don't understand how you didn't experience the same problems. Everyone I see on the forums are in the same boat as I am. Had to cancel my order through a form only available on discord. Crazy...

    Clint MazurClint MazurAcum 10 Zile
  • Dude I have that computer and it runs like a monster

    BV_StormfuriBV_StormfuriAcum 10 Zile
  • I bought a $2,000 Dell laptop, they lied to me about the processor. Going to device manager I found processor and graphics was not what I paid for. This Dell lasted me for 1 year, started burning at the power port. I had one of the first Sony Vaio Celeron processor and still running like new!

    2princessA2princessAAcum 11 Zile
  • When I was young, the best company was Dell, they had the best computers and customer service, but somewhere around 15 years ago, they became pretty bad. My uncle was an electrical engineer, and he built PCs in his free time, and the only companies he liked that pre-built the computers was Howard Industries (A local company that makes transformers for electrical companies mainly) and Dell. That was almost 20 years ago, though.

    Dylan FinchDylan FinchAcum 11 Zile
  • would love to see you guys cover ironside next time you do this!

    DessoDessoAcum 11 Zile
  • I had an HP too and it should have been a toaster cuz it could get hot enough to have the case feel like a stove and the fans were not adequate in size nor control and all the innards were proprietary. They are like the McDonald's of Computers. And IbuyPower and Cyberpower are more Like Chic-fil-a... they just get things right for a bit more.

    J SmithJ SmithAcum 11 Zile
  • LTT, just to updates: 1. You can connect atx psu to Dell motherboard by 8pin to 24pin adapter. 2. Gtx 1660 supports rtx voice(by little hack but works superb).

    Kamil CześniakKamil CześniakAcum 11 Zile
  • Dell: Customer does not want antivirus Also Dell: Puts it in, wants extra warranty money, crappy parts, and looks ugly. Good luck DELL

    Robert ARobert AAcum 11 Zile
  • Reminded me of. Drake and josh intro

    VaulR6VaulR6Acum 12 Zile
  • The black mode intro doe. Fucking cleannn

    NoBoxNoBoxAcum 12 Zile
  • I got a pc from dell a couple years ago and my memory was locked to 2133mhz... and i didn't figure that out until i had to get new ram because the shit it came with stopped working. The pc all around sucks.

    BryarBryarAcum 12 Zile
  • I still think Maingear was the best all-around service. Customer support makes all the difference if you're an average consumer needing help.

    Dylan RichardsDylan RichardsAcum 12 Zile
  • i built my pc with a bread knife and with only 550$ and still out ran dell. Some shit company. The only good experience with dell was their monitor I bought 9 years ago which is still running well.

    Giorno GiovannaGiorno GiovannaAcum 12 Zile
  • Why are the sensor bars slopily placed lmao #quality dell must of sponsored for their video segment

    Jude WatchowskiJude WatchowskiAcum 12 Zile
  • I have a dell. I bought it on amazon. All point n click no bs. Im happy. Fastest computer ive ever owned... That is running windows

    trake t.trake t.Acum 12 Zile
  • I wish this video was out before I got my dell xps 15 in university - it just had problem after problem. Their support was so frustrating to deal with

    coleeto2coleeto2Acum 12 Zile
  • The Dell thing: 100% on management. Anyone who says otherwise has obviously never worked a phone.

    SirLoinOfsteak85SirLoinOfsteak85Acum 12 Zile
  • I would personally go with the Maingear. It performed well enough and the overall experience was the best. If you are that person who cares about an extra few FPS they wouldn't likely be buying pre built system. For a non tech person Maingear is worth the markup.

    Zachary HarperZachary HarperAcum 13 Zile
  • Linus and DBrand trying to make me feel bad for missing the LTT drop. I would have bought some if not for the fact that DBrand doesn't make skins for my phone :)

    SevasTra388SevasTra388Acum 13 Zile
  • at 16:00 shouldn't the Dell memory speed be 2933 MHz?

    FaceyDuckFaceyDuckAcum 13 Zile
  • Great series of videos very entertaining. Thank you all especially The star Sarah. 👍

    mikeydiablomikeydiabloAcum 13 Zile
  • whats the obsession with back side cable management, no one cares and it doesn't affect anything

    AnayAnayAcum 13 Zile
  • If you go to dell's website followed by /community/customer-care/ you will be surprised how much worse it could have been. LTT got off easy. Dell is headed toward Xfinity/Comcast levels of DGAF.

    shize9ineshize9ineAcum 13 Zile
  • That rectangular blur though... 🤣 2:30

    Steven ChambersSteven ChambersAcum 13 Zile
  • What's with the censoring that wasn't in the video before?

    Abrahan CruzAbrahan CruzAcum 13 Zile
  • Did....did you guys mean to sensor his nose? Or is that youtube being dumb?

    Alfredo GaitanAlfredo GaitanAcum 14 Zile
    • The ladder

      vladimir ilyich ulyanovvladimir ilyich ulyanovAcum 8 Zile
  • Would be nice to see the difference in Dell in the US because I’ve been a huge fan of Dell for over 10 years not just personally with my wife and my laptops but also in the enterprise

    AaronAaronAcum 14 Zile
  • linus thick tips the new channel

    Steve LanierSteve LanierAcum 14 Zile
  • Linus I don’t know if you check comments from videos this long ago but I had just gotten one of those Dell PCs for Christmas. Is there any way I can put on an entirely new version of windows so I can just bypass all of Dells software clusterfucks?

    L WyattL WyattAcum 14 Zile
  • Fuck me. My dad literally got me that same Dell computer for Christmas.

    L WyattL WyattAcum 14 Zile
  • Thanks for throwing those words justifying CSR/TSR . they are not the one to blame(not all the time lol) . Thumbs up

    Sibi 18Sibi 18Acum 15 Zile
  • Appreciate people like you keeping 'em honest, Linus! SO satisfying to see you go after Dell. I actually built a round of custom systems for work after getting the first two from Dell. We somehow ended up with two Dell accounts, and they refused to merge then in order to simplify support in the future. I got off the phone, pulled up NewEgg, spec'ed out a better system for less money, and built half a dozen of them myself (which I like doing anyway!). I like the Dell monitors because of their addon speakers that offer good audio without the desk clutter, and I like some of their laptops that I've used. That's it. P.S. I also bought a Lenovo for the next laptop we needed as well. Gotta take care of your customers!

    Elihu WilliamsElihu WilliamsAcum 15 Zile
  • You should format the freaking PC when it comes from Dell, the bloatware they install is basically malware.

    Black SamaBlack SamaAcum 15 Zile
  • I'm actually in the market for a gaming laptop for up to $1300. I want Ryzen 7+, nvidia 2060+ and 16+ gigs of ram. Oh and not a Dell. Any suggestions?

    J AJ AAcum 15 Zile
  • 6:56 nice!

    L KL KAcum 15 Zile
  • In short don’t buy dell products 😂

    Clorox BleachClorox BleachAcum 15 Zile
  • Your sponsor wanted you to show something that we cannot buy... Just to make sure everybody remembers what happened in 2020 with all the paperlaunches after they come to these videos as a recommendation . . .

    Sergen ŞenSergen ŞenAcum 16 Zile
  • Won't be buying from Dell any time soon.

    Low CeilingsLow CeilingsAcum 16 Zile
  • Can you do one on Redux PC builds because they are a new prebuilt gaming pc's company

    terminator12cbwterminator12cbwAcum 16 Zile
  • I had to call Dell 2 days after buying my XPS 13 back in 2019. Worst tech support I've ever had. Just shockingly bad

    SundayRacersSundayRacersAcum 16 Zile
  • Let's be real. This video/series won't dissuade anyone from buying a Dell. If you're the type of person to buy a Dell, you aren't watching LTT

    Kaptain TZKaptain TZAcum 16 Zile
  • You .... you use F1 2020 as a benchmark ??????? Whaaaaaat ?????

    Roberto FontigliaRoberto FontigliaAcum 16 Zile
  • those sensor squares though

    dsfgh zxcdsfgh zxcAcum 16 Zile
  • I can build a better pc desktop with second hand that still work and to save the enviroment saving , so this companys don`t understand that this need to learn how to save

    Ugur OzkanUgur OzkanAcum 16 Zile