Tech Support NIGHTMARE - $1500 PC Secret Shopper 2 Part 3

14 nov. 2020
2 237 255 Vizionare

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It's finally time again for PC Secret Shopper - where we document the entire experience of ordering a gaming system from your favourite PC system integrators. In this part, we trial their tech support with a routine memory issue.
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  • We didn't notice at the time, but Dell shouldn't have asked us to send the system to the depot. They sold us an on-site warranty we didn't ask for :p

    Linus Tech TipsLinus Tech TipsAcum lună
    • more replys

      Zeb _Zeb _Acum 7 ore
    • ​No, you really don't. ;-)

      Jesse GJesse GAcum 2 Zile
    • This js what I was gonna say !

      Marc O. ChouinardMarc O. ChouinardAcum 3 Zile
    • @mazkas *youre gunna take the warranty and you’re gunna like it*

      ᚱᛖᚪᛈᛖᚱᚱᛖᚪᛈᛖᚱAcum 4 Zile
    • @I Hate Communism if the power supply doesn't have a name brand on it, you may want to replace that as well. It's kind of a pain but it'll save you the pain of it dying and potentially taking other components with it in a couple of years.

      Kyle MillerKyle MillerAcum 4 Zile
  • Dam Sarah is hella cute. Whats her insta? ;)

    Jonathan Cruz69Jonathan Cruz69Acum oră
  • F

    Zack HardingZack HardingAcum 10 ore
  • 5:14 the guy in the back lmaoo

    EpicMineMan420EpicMineMan420Acum 20 ore
  • F

    Tejas EbeyTejas EbeyAcum o Zi
  • Best intro from every youtuber

    meow's worldmeow's worldAcum o Zi
  • Actually, pulling one of the ram sticks out of a single stick PC would be an AWESOME troubleshooting problem. Dell tech support is stupid bad...

    Jesse GJesse GAcum 2 Zile
  • 12:52 "Linus casually walking in the background"

    DanielosDanielosAcum 2 Zile
  • when canadians are impressed with customer support politeness.

    Ole VikOle VikAcum 2 Zile
  • You turn it off? :)

    Yani HaighYani HaighAcum 2 Zile
  • they should absolutely hire that last person

    matt belangermatt belangerAcum 2 Zile
  • Y does it look like you’re in a car paint booth

    Kevin GarzonKevin GarzonAcum 3 Zile
  • Thanks guys, I had to go listen to the entire Cowboy Bebop OST after this :P

    MuppetmonkeeMuppetmonkeeAcum 3 Zile
  • The power thing would be an automatic fail for me :/

    Justin W. CharlesJustin W. CharlesAcum 3 Zile
  • Nice indeed A++ for the last one :) Thanks for the video. Customer Support is also an ART and should be done only by those who have a Pasion and full understanding of computers so they can explain it easy to understand as in the last MAIN system. Two thumbs up and sadly your experience matches some of mine with Dell.

    Michael BraunMichael BraunAcum 3 Zile
  • WelKoM To IntdiAn TeksuplorT

    Alexander GrufmanAlexander GrufmanAcum 4 Zile
  • Watching this is funny while I give my friend my own sketchy tech support

    CaliptoCaliptoAcum 4 Zile
  • F for the engineers

    Josh JessJosh JessAcum 4 Zile
  • this series was SO GOOD!

    Cane FocaCane FocaAcum 4 Zile
  • To be fair I'd forgo tech support altogether if it meant a cheaper computer. Would be nice if they offered that option.

    SportbikerNZSportbikerNZAcum 4 Zile
  • You shouldn't have told Sarah the issue, let her actually try to figure it out,

    James KoncarJames KoncarAcum 5 Zile
  • this is ridicilous

    Bass BoostedBass BoostedAcum 5 Zile
  • what phone did Linus use to look up the color code on Dell computer at around 7:40?!

    Han HHan HAcum 5 Zile
  • Linus is channeling me at work in this vid.

    InservioInservioAcum 6 Zile
  • As a software tech support manager parts of this cause me actual pain.

    Sidewalk0Sidewalk0Acum 6 Zile
  • oh gawd she ripped the ram out, you’re supposed to push down on the tabs ..

    Linux Jedi aka Big EvilLinux Jedi aka Big EvilAcum 6 Zile
  • f

    Yaroslav SmetanaYaroslav SmetanaAcum 7 Zile
  • How long can sarah work there before they make her build a pc? Would love to see it

    Ammon FullmerAmmon FullmerAcum 7 Zile
  • Am I the only one that usually gets one side of the RAM to click into place at a time, and has never had an issue doing it that way?

    Steve FreemanSteve FreemanAcum 8 Zile
  • I used to be a tech at a medical device company. Working devices make money which is probably why we actually use mock devices and video calls to solve customer problems.

    Fresh RutabagaFresh RutabagaAcum 8 Zile
  • You guys should do a comparison for a male customer versus a female customer. I wonder if the quality of tech support differs depending on gender.

    Rebecca RhodesRebecca RhodesAcum 8 Zile
  • Please test the complaints-process ass well XD

    Bobby MBobby MAcum 8 Zile
  • F

    Tas ShreveTas ShreveAcum 8 Zile
  • F

    Nik KopiNik KopiAcum 8 Zile
  • F

    xNightlord ReaperxNightlord ReaperAcum 8 Zile
  • Yo Sarah gave no fucks for the card xD!

    NRT ShyGuyNRT ShyGuyAcum 8 Zile
  • Is that just me, or she looks like Alanis Morissette from early 2000.?!?!?!?!

    Jovan KekicJovan KekicAcum 9 Zile
  • Guy at 5:15

    RTDesignRTDesignAcum 9 Zile
  • MainGear! EXCELLENT support. Wow!

    Kerby StoudtKerby StoudtAcum 9 Zile
  • Why are they all callede f*CK?

    Adam lykkegaardAdam lykkegaardAcum 10 Zile
  • I always thought it was seed not seat. Just makes more sense. The port is like the dirt and the connectors are like the roots

    Zach the Sports GuyZach the Sports GuyAcum 10 Zile
  • F

    Svevo FuserSvevo FuserAcum 10 Zile
  • It was hard to beat the bacon face mask but the support quality from maingear did...

    AtsumariAtsumariAcum 10 Zile
  • “Keep your groin to yourself” now thats something i never thought jake would say, thats more of a Linus thing to say lmao

    Owens TrainsOwens TrainsAcum 10 Zile
  • F

    playedbike T2playedbike T2Acum 10 Zile
  • If the Maingear guy was a surgeon he could walk you through open heart surgery.

    itdoesntmatteritdoesntmatterAcum 11 Zile
  • ffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffffff dell

    lord Fartwodlord FartwodAcum 11 Zile
  • Nobody gonna bring up the person who looked thru the garage window at 5:13

    bmx51nx2bmx51nx2Acum 11 Zile
  • F

  • I wondered it may not be Dell Canada.... Probably Dell India....

    Ashwin GeorgeAshwin GeorgeAcum 11 Zile
  • Linus was big mad.

    ɹǝʞᴉɹʇs ɹǝʞʎɹɹǝʞᴉɹʇs ɹǝʞʎɹAcum 11 Zile
  • What are the frickin odds... Just when Linus shows up, she dropped the RAM. I hate to say it Linus, but it is clearly your fault.

    Darryl ChandraDarryl ChandraAcum 11 Zile
  • Omg I cringe so hard when she could out that gpu

    Jason JuarezJason JuarezAcum 11 Zile
  • Paint booth as a studio 🤔

    Acan AddictAcan AddictAcum 12 Zile
  • Whats sad alot of the scripts these type of people read they have to go through all these 1 at a time in this order or they get docked on performance reviews 😭. Even if they know what's wrong they're not supposed to until they get to that step. (Not saying this particular guy knows anything)

    xvegeta13xvegeta13Acum 12 Zile
  • They should do suprise calls on their own employeees for a video.

    Alicia FlemingAlicia FlemingAcum 12 Zile
  • I've walked hundreds of people through reseating components inside the tower over the phone, RAM, HDDs, etc. Even in laptops when the RAM is under the keyboard. I would blame the majority of the issues experienced on the lack of soft skills training by their employer. We (Dell North America) had a 6 week course for training hard skills and soft skills. Continued education on new systems and software with constant mentorship for both. There is two classifications for components in any system a CRU (customer replaceable unit) and FRU (field replaceable unit). All CRUs are deemed to be replaceable by a customer over the phone. RAM is a CRU. The support website has all of the teardowns for all Dell models to be able to completely tear down and reassemble a unit. I have no concept of why that Dell Tech was so abysmal, QA score 5; assuming they opened the call correctly, "Thank you for choosing Dell, my name is XXX. how may I help you today?" The last two techs were much more aligned with the support level that I and my local colleagues tried to deliver. Last guy knew what was up, excellent soft skills combined with hard skills. I'd pass that tech with a 100 QA score.

    Rogue ÆmpireRogue ÆmpireAcum 12 Zile
  • As a former Dell tech support senior rep, who not only took calls; but, also listen to thousands of ours of calls for quality and tech mentoring, this sent me back into my call center depression.

    Rogue ÆmpireRogue ÆmpireAcum 12 Zile
  • what headphones are they wearing...they look amazing

    Ragheb OrfaliRagheb OrfaliAcum 12 Zile
  • Origin and Maingear tech support solely is superb

    35 Tan Ze Qi35 Tan Ze QiAcum 12 Zile
  • Origin PC Tech Support is indeed superb. However Origin loses in value which is sad

    35 Tan Ze Qi35 Tan Ze QiAcum 12 Zile
  • The thing with tech support is that your performance is measured by how short your call is, this is why most will just tell you to send your PC back and then end the call.

    tristan 123455tristan 123455Acum 13 Zile
  • At least she didn't drop anything...

    SirLoinOfsteak85SirLoinOfsteak85Acum 13 Zile
  • In all fairness, I probably couldn't count to 4 either after having a 45 minute mind numbing conversation like that either

    Preston RayPreston RayAcum 14 Zile
  • gotta love how mad linus was getting, look companies! outsourcing your service/customer support department doesn't help in any way. these middle eastern companies dont know jack shit about the product/services you provide

    GoukenslayWAOGoukenslayWAOAcum 15 Zile
  • F

    Alistair GrimaAlistair GrimaAcum 15 Zile
  • Please tell Sarah that she did a great job. Doing all of these calls back to back is a real challenge and she kept her composure the whole time. #Amazing!

    parkingthoughtparkingthoughtAcum 15 Zile
  • What feels weird was HP was a good deal... I think I will feel better recommending HP than Dell.

    Sandeep WangdeSandeep WangdeAcum 15 Zile
  • Buy HP, screw dell. This is what I've been telling my friends for 4 and a half years.

    Himank KanalHimank KanalAcum 15 Zile
  • Everytime they beep the names, I hear "welcome to blabla, my name is "dick" "shit","fuck","crap" etc.

    Johan FredrikssonJohan FredrikssonAcum 16 Zile
  • Rip dell

    Jan PokosJan PokosAcum 16 Zile
  • I Miss Her

    MisterZMisterZAcum 16 Zile
  • Half of this video was just Jake cringing

    Cool But ImpossibleCool But ImpossibleAcum 16 Zile
  • F

    DucNahDucNahAcum 16 Zile
  • cowboy bebop? sort of? very cool either way

    Jeffrey HsiehJeffrey HsiehAcum 16 Zile
  • f

    Jason MittasJason MittasAcum 16 Zile
  • F

    KiloKiloAcum 16 Zile
  • maingear pls more ads pls be more recognizable

    JeskidoYTJeskidoYTAcum 16 Zile
  • is no one going to talk about this wonderful set and how much money it might have cost to build it just for this video.

    Registered NooBRegistered NooBAcum 16 Zile
  • Is it just me, or is ms.butt a babe?

    chance bonneauchance bonneauAcum 16 Zile
  • To Dells defense, on their monitors its called dp out

    SultanIOfISwingSultanIOfISwingAcum 16 Zile
  • Had an issue with Dell years ago. Each time service escalated to the next level - they always started at the beginning troubleshooting steps. I finally was so upset that I called a private local company and we did a workaround. Would never use are recommend Dell to anyone.

    Steve ShinkSteve ShinkAcum 17 Zile
  • "if some one called me up and said my monitor works but i can't count to 4" i love sassy linus lol'd so hard i scared my cat

    Frosty.Frosty.Acum 17 Zile
  • so why are they in an echo chamber?

    Frosty.Frosty.Acum 17 Zile
  • this made me cry as a computer builder that doesn`t help out at all damm

    Ugur OzkanUgur OzkanAcum 17 Zile
  • I'm in love

    Rage KingRage KingAcum 17 Zile
  • too many comments so it is hard to say, has anyone pointed out that it is unwise to change the components inside the case while the tower case is in a stand-up position? lay down the tower case before you release/replace/reseat any piece on the mainboard.

    Char ZChar ZAcum 17 Zile
  • Why does fell never have people that speak clear english

    Ben MartinBen MartinAcum 17 Zile
  • Person: hi, my pc isn’t booting up. Dell: Tell me when exactly you sat in your chair on Saturday in December 2012

    Le BruceLe BruceAcum 17 Zile
  • I always wondered why those notches on the memory sticks aren't like more to one side. Cause they are so close to being in the middle its hard to tell sometimes, it should be like near the edge!

    Bring me Peter panBring me Peter panAcum 17 Zile
  • While the HP laptops I've owned in the past have always been unreliable garbage I've always had good experiences with their tech support.

    Zachary PiconeZachary PiconeAcum 18 Zile
  • This video taught me the same thing as the 2018 one. If a friend or family member asks which SI to buy from, point them to Maingear. It's clear they care about their customers' experience. Fantastic.

    Julian RuggieroJulian RuggieroAcum 18 Zile
  • These videos are just them loving HP while shitting on the others with a little in between

    Jerry HuangJerry HuangAcum 18 Zile
  • I was worried when I had heard in a wan show that some of the companies had gotten worse since last time. I specifically was worried that maingear was one of them, *spoilers* but I am happy I was wrong, and they actually improved.

    Bobbydog66Bobbydog66Acum 19 Zile
  • "The Blond Hair Guy" Yo subtitles legend

    aadityaaadityaAcum 19 Zile
  • That dell logo mistake Sarah made, reminds me of that story from customer support about the customer who got asked "do you have any windows open?`" and the customer replies "Nooo? But I do have a door slightly ajar... Could that be the issue?" Dell is horrible at treating their customers, unless it's the professional market then it is pretty straight forward.

    Phelix KelevraPhelix KelevraAcum 19 Zile
  • 42 minutes to reseat RAM...jesus.

    dimleaffalldimleaffallAcum 20 Zile
  • I would guess that the reason Ibuypower and cyberpower went to the gpu before the ram was because of the fact that both ram sticks were unseated and you weren't displaying anything.

    YaboiYuriYaboiYuriAcum 20 Zile
  • 20:13 Sarah just pulls a temple of doom on the graphics card

    James HillabyJames HillabyAcum 20 Zile
  • Omg I'm laughing so hard when she pulled out that GPU!!!

    Creative SpaceCreative SpaceAcum 21 o Zi